Training and Education. Our Field Service Engineers receive an average of 100 hours of training every year. Field Service Engineer training is not only in the clinical modalities, but also in a variety of disciplines to make them more effective at their jobs.

Parts Inventory. DMS stocks over a million dollars worth of parts inventory locally. Calls for parts can be placed until 11:00 PM EST for next-day delivery as critical parts are often stored in our Fargo office.

Minimizing Down Time, Maximizing Efficiency. Realizing that equipment downtime costs you time and money, we offer service coverage 24 hours a day, seven days a week. We developed a Customer Support Center which is fully staffed to handle all of your service needs in a timely and efficient manner. Whether your needs include emergency system repair, a robust preventative maintenance program or service parts, we are available to you.

Quality in Service. We have invested in dynamic service-specific software to track all service requests in real time and monitor the availability of Field Service Engineers throughout the day. Each piece of equipment is assigned a primary Field Service Engineer to work with the customer from the time of installation throughout the entire life of the product. Our service training programs are developed based on the equipment assigned to our Field Service Staff.