2007
Customer Feedback
93% of our Customers
Would Recommend DMS Interim Solutions
to their Colleagues
Our goal is 100% customer satisfaction.
We do our best for every customer
to maximize patient care
to make the transition to a mobile environment easy
and seamless.
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- What's most important when selecting a mobile imaging vendor?
Respondents chose the following five most important attributes:
- 1. Unit delivered and set-up per schedule
- 2. Quick response time to service needs / questions
- 3. Ability to assess customer specific needs
- 4. Pricing
- 5. Effective site planning
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- Sales Representation
(attributes rated on a 4 pt. scale where 1 = poor, 2 = fair, 3 = good, and 4 = excellent)
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- Was the mobile delivered on schedule?
- 97% of the respondents reported that their mobile was delivered on schedule.
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- Did the Project Management team thoroughly brief you on equipment and trailer operation?
- 91% of the survey respondents did feel thoroughly trained on how to operate the equipment.
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- Applications Assistance
(attributes rated on a 4 pt. scale where 1 = poor, 2 = fair, 3 = good, and 4 = excellent)
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- Service to the Trailer (ie: air conditioning, lift, generator, etc.)
(attributes rated on a 4 pt. scale where 1 = poor, 2 = fair, 3 = good, and 4 = excellent)
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- Service to the Imaging Equipment (ie: system shut down, scanner lock-up, error code, etc.)
(attributes rated on a 4 pt. scale where 1 = poor, 2 = fair, 3 = good, and 4 = excellent)
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- In the future, would you recommend DMS Interim Solutions as a mobile imaging vendor?
- 93% of the respondents said "YES", they would recommend DMS.
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- How did you learn about DMS Interim Solutions?
- The majority of our customers learned about DMS and the products and services we provide through:
- Colleague referrals
- Internet search
- Company mailing
- Trade show
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We take the input from our customers very seriously.
Your feedback is greatly appreciated! |
64% of our 2007 customers returned a detailed company evaluation
Respondents rented all types of mobile systems: CT, MRI, PET/CT, Nuclear Medicine, and Cath Labs
Responses were evenly distributed between rental terms of:
< 4 weeks
4 weeks
6-12 weeks
4-12+ months
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Call Today
(877) 441-0635
or
Contact Us |
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