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2008 CUSTOMER SATISFACTION AND LOYALTY
At DMS, we take pride in delivering exceptional customer service! That's why it is essential for us to capture customer feedback in the delivery of our services and products in such a way
that we can better understand where we perform well and, more importantly, where opportunities exist to achieve complete customer satisfaction.
Increasing loyalty within our customer base is a key business initiative for the DMS!
We are pleased to share with you our proven customer satisfaction results for various divisions of our business!
In addition to proving our commitment to customer satisfaction, we are also dedicated to providing quality patient care.
As a customer of DMS’ mobile imaging services, you will receive access to review quality improvement data for our mobile imaging services, including Quality of Care and Patient Satisfaction results.
The quality improvement data allows us to implement appropriate policies and procedures to help ensure patient safety; manage the process; and provide a measure to take necessary action to improve.
This is all in addition to the mobile imaging division having earned The Joint Commission's Gold Seal of Approval™.
Login to view quality improvement results today!
Customer Satisfaction Results
Surveys were conducted by a third party vendor and reflect results from Q1-Q2 2008.
Scale: 5 = Exceeded Expectations; 4 = Above Expectations; 3 = Met Expectations; 2 = Below Expectations; 1 = Did Not Meet Expectations
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